Category Archives: honesty

Ford honesty, or avoiding cognitive dissonance


Today Ford became the first automaker to launch a new vehicle via Facebook — with 12 updates providing a striptease of the new, more fuel-efficient Ford Explorer. We noted earlier in a guest post at Brandflakes that Ford seeded the campaign with an estimated $200,000-a-day in paid online advertising (thus dissing Mashable’s love note that social media works solely on its own). But beyond the integrated advertising-supporting-social synergy, what we really like is Ford’s honesty.

Honesty? That’s right. This entire bit is overtly promotional — there’s new sheet metal coming to the lots, boys! — and it’s all about selling the SUV. But that’s refreshing in a day when many brands resort to paying for tweets or shooting films of guys “walking across America” who really get there by van and hotel.

Sources matter

One cause of cognitive dissonance in modern communications is consumers get confused when they can’t determine the source of information. This wasn’t always the case; in the past, advertising was obviously paid, so you judged it with your guard up, like evaluating the pitch of a car salesperson. Editorial was supposedly unbiased, the external news collected by an altruistic reporter, and you reviewed it with similar guard against the mind of the writer. But today’s paid posts? Sponsored tweets? Quasi viral-truths? That’s all so confusing. And the risk is all communications will become less persuasive as consumers wonder which upstream sources are trying to bend their minds.

Ford ignored the temptation to pay people online to manipulate you, and instead paid for ads to invite you to a simple, clear social party. We find such honesty refreshing. We may not buy your truck, Scott Monty, but at least we can see where it’s coming from.

Gary Vaynerchuk: With no privacy, you gotta be good

Fantastic view on how new media creates new transparency, where your customers will know more and more about you. This could be an opportunity for your brand, or a curse — all in how you play it.

At your next Marketing Steering Committee, toss a thought grenade on the table: What would happen to our sales and customer loyalty if our customers knew everything about our products and pricing? Could we still compete? And if not, what are we going to do about it?

Tx to Brandflakes and Chris Brogan for the find. Bonus points to Mr. Vaynerchuk for excellent use of hand motions.