&%#%$! Your listeners are anticipating you.

Andy at Million Monkeys has a great thought: Our minds scan communications rapidly and fill in missed information with guesses from past context. Add a few blanks to Sesame Street and a puppet becomes a very naughty person.

How are your customers interpreting your message?

3 thoughts on “&%#%$! Your listeners are anticipating you.

  1. Ben, one of the things I love about your blog is that you find significance in the ephemera that I post on mine.

    To put it another way, I lob a big old softball and you knock it out of the park.

    Well done.

  2. Thanks for sharing Ben, I totally enjoyed that. Even had a little bonding time with my sons as we watched together (former Sesame St. fan boys).

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